Prepay Data Plan Contract Summary
Prepay Data Plan Contract Summary
Name of provider: TP Global Operations Ltd (“1GLOBAL”)
Address: 109 Farringdon Road, Farringdon, London, EC1R 3BW, United Kingdom
Address for complaints: 109 Farringdon Road, Farringdon, London, EC1R 3BW, United Kingdom,
e-mail at support@esimfirst.com or service desk at
https://jira.1global.com/servicedesk/customer/portal/39/create/364
Date: 6 August 2024
Contract summary
• This contract summary provides the main elements of this service offer as required by EU law.
• It helps to make a comparison between service offers.
• These key points of the agreement between you and us aren’t a substitute for what the main
agreement says, and if there’s a contrast between what the main Agreement and what these key
points say, then what the agreement says is right. Complete information about the service is
provided in other documents.
Services
There is no minimum term applicable to our Prepay Data Plans.
The service is sold exclusively on a prepaid basis.
No automatic renewal is applicable. Once the data plan is expired, customer will need to purchase
another data plan.
Price
The price of the data plans that the customer pays will be transparently displayed to you at the point
of plan selection. We do not levy any additional charges beyond this amount. These charges are not
recurring.
Speeds of the internet service and remedies
The speed will be determined by the network on which the customer is roaming, and 1GLOBAL will
not limit the speed that the customer enjoys.
For plans that are purchased and used in Ireland, the estimated maximum internet speeds are:
5G download 50 Mb/s; 4G download 10 Mb/s; 3G download 1Mb/s. Our estimated upload internet
speeds are 10% of the respective download speeds.2
Mobile internet speeds can be affected by external factors including but not limited to: (a) the location
of the user; (b) device capability (mobile phone, modem/dongle); (c) distance of user from the
serving site; (d) number of users active on the site; (e) location of the device if using indoors; and (f)
topographical issues that arise in the case of valleys, mountainous terrain, trees, buildings and other
obstructions. In the case of indoor use, advances in building insulation can also negatively impact
service and speed. Within this, there may be areas where you do not have access to all Services or
where coverage is otherwise limited or unavailable. In the event of any continuous or regularly
recurring discrepancy between the actual performance of the Service and the speeds set out, the
Customer shall be entitled to exit the Agreement without penalty where the relevant facts in relation
to the actual performance of the Service are established by a monitoring mechanism certified by the
competent Regulatory Authority.
Duration, renewal and termination
1. The data plans offer varying durations, ranging from a minimum of 7 days to a maximum of 30
days.
2. You may cancel and get a full refund on your data plan within 14 days of entering into an
Agreement with us (“the Cooling-Off Period”). If you have commenced the use of the Services
within 14 days of entering the Agreement (i.e. during the cooling off period), you will be taken to
have explicitly requested that we provide the Services. In that case, we will provide to you a refund
of the proportionate value of the unused Services if you terminate the Services within that 14-day
period. If you have bought a data plan from us through our website or application and completed
a distant sale, you may use our cancellation form but it is not obligatory. You can also
electronically fill in and submit any other unequivocal statement on our website.
Other information
This contract summary (as required by EU law) is only a summary of the applicable terms and
conditions, and the full set of terms are available and have been made available to you
at www.esimfirst.com
Provision by 1GLOBAL of this Contract Summary to a customer does not mean that the
customer is obliged to enter into a contract with 1GLOBAL.